Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.burki.dev/llms.txt

Use this file to discover all available pages before exploring further.

Burki Voice AI Logo

​
Welcome to Burki Voice AI

Burki Voice AI is a production-ready platform for building phone agents with configurable LLM, STT, TTS, telephony, memory, tooling, and observability.

​
What is Burki Voice AI?

Burki Voice AI helps teams create assistants that answer calls, send and receive SMS, use business knowledge, trigger tools, and improve through transcripts, evals, memory, and analytics. The platform is organized around a few core systems:
  • Assistant configuration: prompts, voices, models, tools, transfer rules, and knowledge.
  • Telephony: Twilio, Telnyx, Vonage, and BYO SIP trunking.
  • Realtime streaming: WebSocket media handling for low-latency conversation.
  • Messaging: outbound SMS, inbound webhooks, conversations, logs, compliance, and 10DLC helpers.
  • Learning: persistent memory, prompt versions, eval datasets, canaries, and call traces.
  • Operations: usage, billing, recordings, transcripts, webhooks, and provider credentials.

​
Key Features

  • Plug-and-play AI Providers: Mix and match LLMs (OpenAI, Azure OpenAI, Anthropic, Gemini, xAI, Groq, custom HTTP/WebSocket), TTS providers (ElevenLabs, Deepgram, Cartesia, Azure, Inworld, Resemble, OpenAI, Kokoro, Uplift, Murf, Soniox), and STT providers (Deepgram, ElevenLabs, Azure, Uplift, Speechmatics, Telnyx, Soniox).
  • No-code Configuration: Set up your assistant’s brain, voice, and hearing through a user-friendly web interface.
  • Fallback Chains: Ensure reliability by automatically switching to backup AI providers if one fails.
  • Advanced Audio Controls: Fine-tune voice quality, speed, and denoising for crystal-clear calls.
  • Multi-Tenancy: Manage multiple assistants and organizations from a single platform.
  • Telephony Integrations: Seamlessly connect with Twilio, Vonage, Telnyx, and more.
  • Real-time Streaming: Ultra-low latency for natural, real-time conversations.
  • Custom Knowledge (RAG): Upload your own documents to make your assistant smarter.

​
What Makes Burki Voice AI Different?

  • Modular by Design: Swap out any AI provider or model at any time—no lock-in.
  • Enterprise-Ready: Built-in reliability, privacy, and advanced configuration for business-critical use.
  • User-Friendly: Tooltips, help text, and clear explanations make advanced AI accessible to everyone.
  • Voice Cloning & Multilingual: Support for custom voices and many languages.
  • Flexible Pricing: Choose Burki Cloud for simplicity or BYO mode for cost control.

​
Who Should Use This Platform?

  • Businesses wanting to automate phone support, sales, or information lines.
  • Developers building custom voice bots or integrating AI into telephony workflows.
  • Startups looking for a flexible, scalable voice AI foundation.
  • Enterprises needing reliable, secure voice automation at scale.
Get started in minutes—no AI expertise required!

​
Related documentation

Good next steps: