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What is RAG?

RAG combines your custom knowledge with the AI’s general intelligence:
  1. Upload documents (PDFs, text files, web pages, etc.)
  2. AI processes and indexes the content
  3. During calls, the AI searches your knowledge base
  4. Combines retrieved information with its response

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How to Set Up RAG

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Use Cases

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Best Practices

  • Quality over quantity: Better to have fewer, high-quality documents than many poor ones
  • Keep content updated: Regularly review and update your knowledge base
  • Test thoroughly: Ask questions you expect callers to ask and verify accuracy
  • Use clear language: Write content in plain language, avoiding jargon when possible
  • Organize logically: Group related information together

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Troubleshooting