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FAQ

Find answers to common questions and troubleshooting tips for Burki Voice AI.

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General

Q: What is Burki Voice AI? A: An open-source, AI-powered voice assistant platform for handling customer calls. Q: Who can use Burki? A: Startups, enterprises, developers, and anyone needing advanced voice automation.

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Setup & Installation

Q: I get a database connection error. A: Check your DATABASE_URL and ensure PostgreSQL is running and accessible. Q: The app can’t find my API keys. A: Make sure your .env file is present, filled out, and loaded by your process manager or deployment platform. Q: How do I enable audio denoising? A: Run ./scripts/build_rnnoise.sh and set AUDIO_DENOISING_METHOD=rnnoise in your .env.

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Usage

Q: How do I add a new assistant? A: Use the web dashboard or POST to /api/assistants with the required fields. Q: Where can I find call recordings and transcripts? A: In the dashboard under call history, or in your S3 bucket if configured. Q: How do I reset my password? A: Use the password reset link on the login page or contact your admin.

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Deployment

Q: How do I deploy to production? A: See the Deployment guide for Docker, Railway, and manual options. Q: How do I set environment variables in Railway or Docker? A: Use the platform’s dashboard or the --env-file option for Docker.

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Troubleshooting

Q: I see a parsing error in the docs. A: Check for unclosed tags or invalid syntax in your MDX files. Q: The app crashes on startup. A: Check logs for missing dependencies, invalid config, or port conflicts. For more help, open an issue on GitHub.