Messaging

{
  "assistant_id": 123,
  "name": "Customer Service Bot",
  "telnyx_config": {
    "api_key": "KEY_xxxx",
    "connection_id": "xxxx-xxxx-xxxx"
  },
  "twilio_config": {
    "account_sid": "ACxxxx",
    "auth_token": "xxxx"
  }
}

{
  "from_phone_number": "+1234567890",
  "to_phone_number": "+1555123456",
  "message": "Your appointment is confirmed for tomorrow at 2 PM."
}

{
  "from_phone_number": "+1234567890",
  "to_phone_number": "+1555123456",
  "message": "Here are your test results:",
  "media_urls": [
    "https://yourdomain.com/results.pdf",
    "https://yourdomain.com/chart.png"
  ]
}

# After a call ends, send follow-up SMS
async def handle_call_end(call_sid, assistant_id, customer_phone):
    # Get call summary or transcript
    summary = await get_call_summary(call_sid)
    
    # Send follow-up SMS
    response = await send_sms({
        "from_phone_number": assistant.phone_number,
        "to_phone_number": customer_phone,
        "message": f"Thanks for calling! Summary: {summary}. Questions? Reply to this message."
    })

# Schedule appointment reminder
import schedule
import time

def send_appointment_reminder():
    appointments = get_upcoming_appointments()
    
    for appointment in appointments:
        send_sms({
            "from_phone_number": appointment.assistant_phone,
            "to_phone_number": appointment.customer_phone,
            "message": f"Reminder: Your appointment is tomorrow at {appointment.time}"
        })

# Run every day at 6 PM
schedule.every().day.at("18:00").do(send_appointment_reminder)

# Handle normalized Burki SMS webhook payloads sent to your assistant's sms_webhook_url
@app.post("/webhooks/sms")
async def handle_incoming_sms(request):
    payload = await request.json()
    if payload.get("type") != "sms_received":
        return {"ok": True}

    sms_data = payload["data"]
    message = sms_data["body"].lower()
    from_phone = sms_data["from"]
    
    if 'confirm' in message:
        await send_sms({
            "from_phone_number": ASSISTANT_PHONE,
            "to_phone_number": from_phone,
            "message": "Your appointment is confirmed! See you tomorrow."
        })
    elif 'reschedule' in message:
        await send_sms({
            "from_phone_number": ASSISTANT_PHONE,
            "to_phone_number": from_phone,
            "message": "Please call us at (555) 123-4567 to reschedule."
        })

try:
    response = await send_sms(message_data)
    logger.info(f"SMS sent successfully: {response['message_id']}")
except HTTPException as e:
    if e.status_code == 404:
        logger.error("Assistant not found for phone number")
    elif e.status_code == 400:
        logger.error("Invalid phone number format")
    else:
        logger.error(f"SMS failed: {e.detail}")