This page explains how to use Burki Voice AI as an end user, admin, or developer.

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Web Dashboard

The web dashboard is the main interface for managing assistants, viewing analytics, and configuring your system.

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Common Tasks

  • Log in with your credentials or Google account.
  • Create or edit assistants: Set up personalities, assign phone numbers, and configure integrations.
  • View call history: Access transcripts, recordings, and analytics.
  • Manage users and organizations: Add team members, set roles, and manage permissions.

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Phone Call Flow

Burki can answer and manage real phone calls via Twilio.

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Example Flow

  1. Customer calls your Twilio number.
  2. Burki answers and starts real-time transcription and processing.
  3. AI assistant responds using natural language and TTS.
  4. Call is recorded and available for review in the dashboard.

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API Usage

Burki exposes a RESTful API for programmatic access.

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Example: Get Call History

GET /api/calls
Authorization: Bearer <your_api_key>

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Example: Create an Assistant

{
  "name": "SupportBot",
  "llm_provider": "openai"
}
Add other assistant settings as needed. For a full list of endpoints, see the API Reference.

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User Flows

  • Admin: Set up organization, invite users, configure assistants, monitor analytics.
  • Agent: Review call transcripts, listen to recordings, update assistant settings.
  • Developer: Integrate Burki with other systems via API or webhooks.