Call Metrics

{
  "avg_response_time": 1.42,
  "fastest_response_time": 0.8,
  "response_time_std": 0.31,
  "conversation_flow_score": 82,
  "engagement_score": 76,
  "user_percentage": 47,
  "ai_percentage": 53,
  "user_turns": 12,
  "ai_turns": 13,
  "avg_customer_response_time": 1.8,
  "avg_ai_response_time": 0.9,
  "fastest_customer_response": 0.7,
  "fastest_ai_response": 0.4,
  "slowest_customer_response": 4.2,
  "slowest_ai_response": 2.1,
  "avg_customer_turn_duration": 3.6,
  "avg_ai_turn_duration": 2.9,
  "longest_customer_monologue": 18.2,
  "longest_ai_monologue": 12.4,
  "avg_silence_duration": 0.7,
  "awkward_silences_count": 1,
  "total_silence_time": 9.4,
  "silence_percentage": 7.8,
  "total_customer_words": 420,
  "total_ai_words": 510,
  "customer_words_per_minute": 112.5,
  "ai_words_per_minute": 124.7,
  "avg_customer_words_per_turn": 35.0,
  "avg_ai_words_per_turn": 39.2,
  "total_speaking_time_customer": 43.2,
  "total_speaking_time_ai": 48.1,
  "speaking_time_ratio": 0.9,
  "interruption_count": 0,
  "avg_confidence_customer": 0.94,
  "avg_confidence_ai": 0.98,
  "low_confidence_segments_count": 0,
  "avg_user_frustration": 0.12,
  "avg_user_stress": 0.18,
  "interaction_sentiment_delta": 0.22,
  "frustration_scores_ts": [
    {
      "t": 12.4,
      "score": 0.1
    }
  ],
  "stress_scores_ts": [
    {
      "t": 12.4,
      "score": 0.2
    }
  ],
  "price_sensitivity": 0.0,
  "primary_intent": "reschedule_appointment",
  "intent_resolved": true,
  "ai_response_accuracy": 0.86
}