Export Transcripts

This endpoint allows you to export the full transcript of a specific call to a file. You can choose from several formats. The response from this endpoint will be a file download.

Path Parameters

call_id (integer, required): The unique identifier for the call whose transcript you want to export.

Query Parameters

format (string, optional, default: txt): The desired file format.
- Allowed values: txt, json, csv.
speaker (string, optional): Filter transcripts to include only a specific speaker (user or assistant).

Response Formats

If format=txt: You will receive a plain text file (.txt) with the conversation formatted for readability.

Text Content

[10:00:05] assistant: Hello, how can I help you today?
[10:00:10] user: Yes, I'd like to check the status of my order.

If format=json: You will receive a JSON file (.json) containing call metadata and a transcripts array.

JSON Content

{
  "call_id": 101,
  "call_sid": "CAxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx",
  "started_at": "2023-10-30T10:00:00Z",
  "transcripts": [
    {
      "speaker": "assistant",
      "content": "Hello, how can I help you today?",
      "timestamp": "2023-10-30T10:00:05Z",
      "confidence": 0.95,
      "segment_start": 0.0,
      "segment_end": 2.5
    },
    {
      "speaker": "user",
      "content": "Yes, I'd like to check the status of my order.",
      "timestamp": "2023-10-30T10:00:10Z",
      "confidence": 0.93,
      "segment_start": 4.1,
      "segment_end": 7.2
    }
  ]
}

If format=csv: You will receive a CSV file (.csv) with the transcript data.

CSV Content

"Timestamp","Speaker","Content","Confidence"
"2023-10-30T10:00:05Z","assistant","Hello, how can I help you today?","0.95"
"2023-10-30T10:00:10Z","user","Yes, I'd like to check the status of my order.","0.93"

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

call_id

integer

required

Query Parameters

format

string

default:txt

Export format

Pattern: ^(txt|json|csv)$

speaker

string | null

Filter by speaker

Response

Successful Response

API Documentation

Assistants

Assistant Phone Numbers

Assistant Documents (RAG)

Voice Cloning

Calls

Messaging

SIP Trunks

Billing

Phone Number Management

Call Data

Organization

Webhooks & System

Campaigns

WebSockets

Tools & Custom Actions

Conversation Flows

Learning & Memory

Path Parameters

Query Parameters

Response Formats

Authorizations

Path Parameters

Query Parameters

Response

​Path Parameters

​Query Parameters

​Response Formats

Authorizations

Path Parameters

Query Parameters

Response

Path Parameters

Query Parameters

Response Formats