Purchase Phone Number - Burki Voice AI Docs

This endpoint allows you to purchase a phone number from Twilio or Telnyx and automatically configure it for use with your AI assistants. The purchased number is immediately ready to receive calls and can be assigned to an assistant.

How It Works

Number Selection: Use a phone number from the search results
Provider Purchase: The system purchases the number from the specified provider
Automatic Configuration: Webhooks are automatically configured for voice and SMS
Database Registration: The number is added to your organization’s phone number inventory
Assistant Assignment: Optionally assign the number to an assistant immediately

Instant Activation: Purchased numbers are immediately active and ready to receive calls and messages. No additional configuration required.

Request Body

The request body is a JSON object containing purchase details.

phone_number (string, required): The phone number to purchase in E.164 format
provider (string, required): Provider to use ("twilio" or "telnyx")
assistant_id (integer, optional): ID of the assistant to assign this number to
friendly_name (string, optional): Custom display name for the number

Request

{
  "phone_number": "+14155551234",
  "provider": "telnyx",
  "assistant_id": 123,
  "friendly_name": "San Francisco Support Line"
}

Response

A successful request returns a 200 OK status with purchase confirmation.

Response

{
  "success": true,
  "phone_number": "+14155551234",
  "provider": "telnyx",
  "purchase_details": {
    "id": "ORD_12345",
    "phone_number": "+14155551234",
    "status": "completed",
    "connection_id": "1234567890",
    "date_created": "2024-01-15T10:30:00Z"
  },
  "message": "Successfully purchased phone number +14155551234 from telnyx"
}

Response Fields

success (boolean): Whether the purchase completed successfully
phone_number (string): The purchased phone number
provider (string): Provider used for the purchase (“twilio” or “telnyx”)
purchase_details (object): Provider-specific purchase information
- For Twilio:
  - sid (string): Twilio phone number SID
  - friendly_name (string): Display name
  - voice_url (string): Configured voice webhook URL
  - sms_url (string): Configured SMS webhook URL
  - capabilities (object): Number capabilities
  - date_created (string): Purchase timestamp
- For Telnyx:
  - id (string): Telnyx order ID
  - status (string): Order status (“completed”, “pending”, etc.)
  - connection_id (string): Associated connection ID
  - date_created (string): Purchase timestamp
message (string): Human-readable confirmation message

Error Responses

400 Bad Request

Returned when the request contains invalid data.

{
  "detail": "Phone number must be in E.164 format (e.g., +1234567890)"
}

Common causes:

Invalid provider value (must be “twilio” or “telnyx”)
Invalid phone number format (must start with ’+’)
Invalid assistant_id (assistant doesn’t exist)

404 Not Found

Returned when the specified assistant doesn’t exist.

{
  "detail": "Assistant with ID 123 not found"
}

500 Internal Server Error

Returned when the purchase fails at the provider level.

{
  "detail": "Failed to purchase phone number from telnyx"
}

Common causes:

Number no longer available
Insufficient account balance
Provider API error
Invalid provider credentials

Purchase Workflow

Complete Purchase Flow

# 1. Search for available numbers
curl -X POST "https://api.burki.dev/phone-numbers/search" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "area_code": "415",
    "provider": "telnyx"
  }'

# 2. Purchase a number from the results
curl -X POST "https://api.burki.dev/phone-numbers/purchase" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "phone_number": "+14155551234",
    "provider": "telnyx",
    "assistant_id": 123
  }'

# 3. Number is immediately ready for calls!

Provider Differences

Twilio Purchase

Immediate Activation: Number is instantly active
Webhook Configuration: Voice and SMS URLs automatically set
Billing: Charged to your Twilio account
Features: Full voice, SMS, MMS support

Telnyx Purchase

Order-Based: Purchase creates an order that typically completes instantly
Connection Assignment: Number assigned to specified connection ID
Billing: Charged to your Telnyx account
Features: Voice, SMS, MMS support with competitive pricing

Use Cases

Scaling Customer Support

Purchase numbers for different regions:

{
  "phone_number": "+12125551234",
  "provider": "telnyx",
  "assistant_id": 101,
  "friendly_name": "NYC Customer Support"
}

Multi-Brand Management

Assign different numbers to different assistants:

{
  "phone_number": "+18005551234",
  "provider": "twilio",
  "assistant_id": 202,
  "friendly_name": "Premium Brand Support"
}

Geographic Expansion

Establish local presence in new markets:

{
  "phone_number": "+14155551234",
  "provider": "telnyx",
  "assistant_id": 303,
  "friendly_name": "West Coast Sales"
}

Advanced Features

Automatic Assistant Assignment

When you provide an assistant_id, the system:

Assigns Ownership: Links the number to the specified assistant
Configures Provider: Uses the assistant’s configured telephony provider
Sets Webhooks: Configures appropriate webhook URLs based on provider
Enables Features: Activates voice and SMS capabilities

Webhook Configuration

Twilio Numbers: Automatically configured with:

Voice URL: https://yourdomain.com/twiml
SMS URL: https://yourdomain.com/twiml

Telnyx Numbers: Automatically configured with:

Webhook URL: https://yourdomain.com/telnyx-webhook
Connection ID from assistant or organization settings

Integration Examples

Node.js

const axios = require('axios');

async function purchasePhoneNumber(phoneNumber, provider, assistantId) {
  try {
    const response = await axios.post('https://api.burki.dev/phone-numbers/purchase', {
      phone_number: phoneNumber,
      provider: provider,
      assistant_id: assistantId,
      friendly_name: `${provider.charAt(0).toUpperCase() + provider.slice(1)} Number`
    }, {
      headers: {
        'Authorization': 'Bearer YOUR_API_KEY',
        'Content-Type': 'application/json'
      }
    });
    
    console.log(`Successfully purchased ${phoneNumber} via ${provider}`);
    return response.data;
  } catch (error) {
    console.error('Purchase failed:', error.response.data);
    throw error;
  }
}

// Usage
const result = await purchasePhoneNumber('+14155551234', 'telnyx', 123);

Python

import requests

def purchase_phone_number(phone_number, provider, assistant_id=None, friendly_name=None):
    url = "https://api.burki.dev/phone-numbers/purchase"
    headers = {
        "Authorization": "Bearer YOUR_API_KEY",
        "Content-Type": "application/json"
    }
    
    payload = {
        "phone_number": phone_number,
        "provider": provider
    }
    
    if assistant_id:
        payload["assistant_id"] = assistant_id
    if friendly_name:
        payload["friendly_name"] = friendly_name
    
    response = requests.post(url, json=payload, headers=headers)
    
    if response.status_code == 200:
        return response.json()
    else:
        raise Exception(f"Purchase failed: {response.json()['detail']}")

# Usage
result = purchase_phone_number(
    phone_number="+14155551234",
    provider="telnyx",
    assistant_id=123,
    friendly_name="Support Line"
)

PHP

<?php
function purchasePhoneNumber($phoneNumber, $provider, $assistantId = null, $friendlyName = null) {
    $url = 'https://api.burki.dev/phone-numbers/purchase';
    $headers = [
        'Authorization: Bearer YOUR_API_KEY',
        'Content-Type: application/json'
    ];
    
    $data = [
        'phone_number' => $phoneNumber,
        'provider' => $provider
    ];
    
    if ($assistantId) {
        $data['assistant_id'] = $assistantId;
    }
    if ($friendlyName) {
        $data['friendly_name'] = $friendlyName;
    }
    
    $ch = curl_init();
    curl_setopt($ch, CURLOPT_URL, $url);
    curl_setopt($ch, CURLOPT_POST, true);
    curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($data));
    curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    
    $response = curl_exec($ch);
    $httpCode = curl_getinfo($ch, CURLINFO_HTTP_CODE);
    curl_close($ch);
    
    if ($httpCode === 200) {
        return json_decode($response, true);
    } else {
        throw new Exception("Purchase failed: " . $response);
    }
}

// Usage
$result = purchasePhoneNumber('+14155551234', 'telnyx', 123, 'Support Line');
?>

Best Practices

Pre-Purchase Validation

Verify Availability: Always search before purchasing
Check Pricing: Confirm costs, especially setup fees
Assistant Readiness: Ensure the target assistant is properly configured
Provider Selection: Choose the provider that best fits your needs

Error Handling

Implement robust error handling for common purchase failures:

async function safePurchase(phoneNumber, provider, assistantId) {
  try {
    return await purchasePhoneNumber(phoneNumber, provider, assistantId);
  } catch (error) {
    if (error.response?.status === 500) {
      // Number may no longer be available, search for alternatives
      console.log('Number unavailable, searching for alternatives...');
      return await findAndPurchaseAlternative(phoneNumber, provider);
    }
    throw error;
  }
}

Cost Management

Monitor Spending: Track number purchases across providers
Compare Costs: Evaluate monthly costs vs. setup fees
Bulk Purchases: Consider purchasing multiple numbers for volume discounts
Regular Audits: Review and release unused numbers

Security Considerations

API Key Protection: Secure your API keys
Purchase Validation: Validate purchases in your application
Audit Logging: Log all purchase activities
Access Control: Restrict purchase permissions to authorized users

Billing Impact: Phone number purchases result in immediate charges to your telephony provider account. Ensure you have sufficient account balance and proper billing alerts configured.

Troubleshooting

Common Issues

Issue	Cause	Solution
”Number not available”	Number purchased by someone else	Search for new numbers
”Insufficient balance”	Account balance too low	Add funds to provider account
”Invalid credentials”	Wrong API keys	Check provider credentials
”Assistant not found”	Invalid assistant ID	Verify assistant exists

Provider-Specific Issues

Twilio:

Ensure account is verified for international numbers
Check geographic permissions for certain area codes

Telnyx:

Verify connection ID is correct
Ensure account has number purchasing enabled

Support

If you encounter persistent issues:

Check provider account status
Verify API credentials
Contact provider support for account-specific issues
Reach out to Burki support for integration help

API Documentation

Assistants

Assistant Phone Numbers

Assistant Documents (RAG)

Calls

Messaging

Phone Number Management

Call Data

Organization

Webhooks & System

WebSockets

​How It Works

​Request Body

​Response

​Response Fields

​Error Responses

​400 Bad Request

​404 Not Found

​500 Internal Server Error

​Purchase Workflow

​Complete Purchase Flow

​Provider Differences

​Twilio Purchase

​Telnyx Purchase

​Use Cases

​Scaling Customer Support

​Multi-Brand Management

​Geographic Expansion

​Advanced Features

​Automatic Assistant Assignment

​Webhook Configuration

​Integration Examples

​Node.js

​Python

​PHP

​Best Practices

​Pre-Purchase Validation

​Error Handling

​Cost Management

​Security Considerations

​Troubleshooting

​Common Issues

​Provider-Specific Issues

​Support

How It Works

Request Body

Response

Response Fields

Error Responses

400 Bad Request

404 Not Found

500 Internal Server Error

Purchase Workflow

Complete Purchase Flow

Provider Differences

Twilio Purchase

Telnyx Purchase

Use Cases

Scaling Customer Support

Multi-Brand Management

Geographic Expansion

Advanced Features

Automatic Assistant Assignment

Webhook Configuration

Integration Examples

Node.js

Python

PHP

Best Practices

Pre-Purchase Validation

Error Handling

Cost Management

Security Considerations

Troubleshooting

Common Issues

Provider-Specific Issues

Support