Get Call Analytics

{
  "total_calls": 123,
  "completed_calls": 123,
  "failed_calls": 123,
  "ongoing_calls": 123,
  "total_duration": 123,
  "avg_duration": 123,
  "success_rate": 123,
  "daily_stats": {},
  "top_assistants": [
    {
      "assistant_id": 123,
      "assistant_name": "<string>",
      "calls": 123,
      "duration": 123
    }
  ]
}

{
  "detail": [
    {
      "loc": [
        "<string>"
      ],
      "msg": "<string>",
      "type": "<string>"
    }
  ]
}

GET

api

calls

analytics

{
  "total_calls": 123,
  "completed_calls": 123,
  "failed_calls": 123,
  "ongoing_calls": 123,
  "total_duration": 123,
  "avg_duration": 123,
  "success_rate": 123,
  "daily_stats": {},
  "top_assistants": [
    {
      "assistant_id": 123,
      "assistant_name": "<string>",
      "calls": 123,
      "duration": 123
    }
  ]
}

{
  "detail": [
    {
      "loc": [
        "<string>"
      ],
      "msg": "<string>",
      "type": "<string>"
    }
  ]
}

Call Analytics Summary

Use this endpoint to monitor call volume, completion rate, failure rate, duration, and top-performing assistants across a selected reporting period.

Power dashboards for operations, support, and revenue teams.
Compare daily call trends across 1d, 7d, 30d, and 90d windows.
Identify assistants that drive the most call volume or need quality review.

How this endpoint behaves

Analytics aggregate calls for your organization over the selected period. Metrics include totals, completion and failure counts, duration, daily rollups, and top assistants.

Pair this endpoint with list and detail call APIs when you need to drill down from a dashboard summary into individual call records.

Query Parameters

period (string, optional, default: 7d): The time period for the analysis.
- Allowed values: 1d, 7d, 30d, 90d.

Response

The response is a JSON object containing a comprehensive breakdown of call metrics.

Response

{
  "total_calls": 150,
  "completed_calls": 135,
  "failed_calls": 10,
  "ongoing_calls": 5,
  "total_duration": 40500,
  "avg_duration": 300,
  "success_rate": 90,
  "daily_stats": {
    "2023-10-29": {
      "total": 70,
      "completed": 65,
      "failed": 5
    },
    "2023-10-30": {
      "total": 80,
      "completed": 70,
      "failed": 5
    }
  },
  "top_assistants": [
    {
      "assistant_id": 123,
      "assistant_name": "Support Bot",
      "calls": 100,
      "duration": 30000
    },
    {
      "assistant_id": 456,
      "assistant_name": "Sales Rep",
      "calls": 50,
      "duration": 10500
    }
  ]
}

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Query Parameters

period

string

default:7d

Analysis period

Pattern: ^(1d|7d|30d|90d)$

Response

Successful Response

Response model for call analytics.

total_calls

integer

required

completed_calls

integer

required

failed_calls

integer

required

ongoing_calls

integer

required

total_duration

number

required

avg_duration

number

required

success_rate

number

required

daily_stats

Daily Stats · object

required

Show child attributes

top_assistants

AssistantStat · object[]

required

Show child attributes

API Documentation

Assistants

Assistant Phone Numbers

Assistant Documents (RAG)

Voice Cloning

Calls

Messaging

SIP Trunks

Billing

Phone Number Management

Call Data

Organization

Webhooks & System

Campaigns

WebSockets

Tools & Custom Actions

Conversation Flows

Learning & Memory

Call Analytics Summary

How this endpoint behaves

Query Parameters

Response

Authorizations

Query Parameters

Response

​Call Analytics Summary

​How this endpoint behaves

​Query Parameters

​Response

Authorizations

Query Parameters

Response

Call Analytics Summary

How this endpoint behaves

Query Parameters

Response