> ## Documentation Index
> Fetch the complete documentation index at: https://docs.burki.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Burki Voice AI

Find answers to common questions about Burki Voice AI.

***

## General

<AccordionGroup>
  <Accordion title="What is Burki Voice AI?">
    Burki is a cloud-based voice AI platform for building intelligent phone assistants. It handles calls, transcribes speech, generates AI responses, and speaks naturally to callers - all with ultra-low latency.
  </Accordion>

  <Accordion title="Who can use Burki?">
    Burki is built for businesses of all sizes - from startups automating their first phone line to enterprises handling millions of calls. Developers, agencies, and anyone needing advanced voice automation will find Burki useful.
  </Accordion>

  <Accordion title="How is Burki different from other voice AI platforms?">
    Burki offers:

    * **Low-latency voice pipeline** for natural conversations, with exact timings depending on your providers and configuration
    * **Flexible pricing** with BYO and managed options
    * **Multi-provider support** so you're never locked in
    * **Beautiful dashboard** that makes configuration intuitive
  </Accordion>
</AccordionGroup>

***

## Pricing & Billing

<AccordionGroup>
  <Accordion title="How does pricing work?">
    Burki charges a simple platform fee:

    * **Voice:** \$0.03 per connected minute
    * **SMS:** \$0.001 per segment

    With Burki Cloud, you also pay pass-through provider costs plus a 15% managed fee. With BYO mode, you only pay platform fees.

    See our [Pricing](/pricing) page for full details.
  </Accordion>

  <Accordion title="What's included in the free trial?">
    Every new account gets:

    * 200 connected trial minutes in one unified trial bucket
    * Platform fees waived while trial minutes remain
    * Managed provider pass-through absorbed while trial minutes remain
    * Trial phone number free for 30 days when eligible
  </Accordion>

  <Accordion title="What's the difference between BYO and Burki Cloud?">
    * **BYO (Bring Your Own):** You provide your own API keys for AI providers. You pay them directly. Burki only charges platform fees.
    * **Burki Cloud:** We manage all providers for you. You pay pass-through costs plus 15% managed fee.
    * **Hybrid:** Mix both - use your own keys for some services, let us manage others.
  </Accordion>

  <Accordion title="How do I add funds to my account?">
    Go to **Billing** → **Wallet** in your dashboard and click **Add Funds**. You can also set up auto top-up to automatically add funds when your balance gets low.
  </Accordion>
</AccordionGroup>

***

## Setup & Configuration

<AccordionGroup>
  <Accordion title="How do I create my first assistant?">
    1. Sign up at [burki.dev/signup](https://burki.dev/signup)
    2. Go to your dashboard and click **Create New Assistant**
    3. Configure your AI providers (LLM, TTS, STT)
    4. Assign a phone number
    5. Call the number to test!

    See our [Quickstart](/quickstart) guide for detailed steps.
  </Accordion>

  <Accordion title="How do I add my own API keys (BYO mode)?">
    Go to **Settings** → **Provider Keys** in your dashboard. Enter your API keys for OpenAI, Anthropic, ElevenLabs, Deepgram, or any other supported provider. Then select **BYO** when configuring your assistant.
  </Accordion>

  <Accordion title="Can I use my existing phone numbers?">
    Yes! If you have phone numbers with Twilio, Vonage, or Telnyx:

    1. Add your provider credentials in **Settings** → **Provider Keys**
    2. Go to **Phone Numbers** → **Sync**
    3. Your numbers will appear and can be assigned to assistants
  </Accordion>

  <Accordion title="How do I configure fallback providers?">
    When editing your assistant, expand the **Fallback Configuration** section. You can add backup LLM, TTS, or STT providers that will be used automatically if your primary provider fails.
  </Accordion>
</AccordionGroup>

***

## Usage

<AccordionGroup>
  <Accordion title="Where can I find call recordings and transcripts?">
    In your dashboard, go to **Calls** to see call history. Click on any call to view its transcript and download the recording.
  </Accordion>

  <Accordion title="How do I monitor calls in real-time?">
    Use the **Live Transcript** feature in your dashboard. You can watch transcripts appear in real-time as calls happen.
  </Accordion>

  <Accordion title="Can I make outbound calls?">
    Yes! Use the API to initiate outbound calls. The assistant will call the specified number and follow your configured conversation flow.
  </Accordion>

  <Accordion title="How do I upload documents for my assistant?">
    Go to your assistant's **Knowledge Base** section and upload PDFs, Word docs, or paste URLs. The assistant will use this information to answer questions.
  </Accordion>
</AccordionGroup>

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="My assistant isn't responding on calls">
    Check:

    1. Your wallet has sufficient balance
    2. The phone number is assigned to an assistant
    3. AI provider credentials are valid
    4. Check the call logs for error messages
  </Accordion>

  <Accordion title="The response latency is high">
    Try:

    1. Use a faster LLM model (GPT-4o-mini vs GPT-4o)
    2. Use ElevenLabs or Cartesia for TTS (fastest options)
    3. Keep system prompts concise
    4. Check if provider services have any outages
  </Accordion>

  <Accordion title="Audio quality is poor">
    Burki has built-in audio denoising. If quality is still poor:

    1. Check caller's phone connection
    2. Ensure the call isn't being recorded by both parties
    3. Try a different TTS voice
  </Accordion>

  <Accordion title="API requests return 401 Unauthorized">
    Your API key may be invalid or expired:

    1. Generate a new key in **Settings** → **API Keys**
    2. Ensure you're using `Bearer YOUR_KEY` in the Authorization header
    3. Check that the key has the required permissions
  </Accordion>
</AccordionGroup>

***

## Need More Help?

<CardGroup cols={2}>
  <Card title="Contact Support" icon="envelope" href="mailto:support@burki.dev">
    Email our support team for assistance
  </Card>

  <Card title="Join Discord" icon="discord" href="https://discord.gg/burki">
    Chat with the community and team
  </Card>
</CardGroup>